Privacy Policy

International Fertility Group ("us", "we" or "our") understand how important privacy and security of information is to our patients. We do our utmost to safeguard your personal data and to ensure you feel confident and secure in the protection afforded to your personal data. This Privacy Statement, which should be read in conjunction with our Cookie Policy sets out the basis on which International Fertility Group gathers and uses your personal data as controller. It also outlines your rights in relation to your personal data. Please read the following carefully to understand our views and practices regarding your personal data and how we will use, store and disclose it.

Information we may collect from you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). When you visit our Site or correspond with us by phone, email or otherwise, you may give us information that would be classed as personal data about you and others you are acting on behalf of. We may collect, use, store and transfer different kinds of personal data about you when you do so which we have grouped together as follows:

• • Identity Data which includes your first name, last name, username or similar identifier, marital status, title, date of birth and gender.

• • Contact Data which includes your billing address, delivery address, home address, email address and telephone numbers.

• • Health Data which includes any information about your health including your medical history and/or current health status including but not limited to data regarding test results, diagnoses and medications.

• • Transaction Data which includes details about payments to and from you and other details of products and services you have purchased from us. Technical Data which includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Site.

• • Profile Data which includes your username and password for any accounts set up to access our products and services, purchases or orders made by you, and feedback responses.

• • Usage Data which includes information about how you use our Site, products and services.

• • Marketing and Communications Data which includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but does not directly or indirectly reveal your identity and so is not personal data in law. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

In order to provide you with our healthcare services, we may also collect Special Categories of Personal Data (as defined in the General Data Protection Regulation (GDPR)) about you. This may include details about your race or ethnicity, religious beliefs, sex life or sexual orientation. We may also collect information about any criminal convictions and offenses where we are under a legal or regulatory obligation to do so.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with, or have ordered from, us but we will notify you if this is the case at the time.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Who is responsible for your personal data?

International Fertility Group is responsible for the processing of your personal data.

Personal data you may provide us with for subscription purposes may, after your consent thereto, be shared with our service providers. Such service providers may only process your personal data in accordance with our instructions (based on your consent) and never for such service provider's own purposes.

How we will collect your data?

We will only store your personal data for as long as necessary for the purpose(s) for which it was obtained. The criteria used to determine our retention periods include (i) the length of time we provide our services; (ii) where we are subject to a legal requirement; and (iii) whether the retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If you would like an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

How do we protect your personal data?

International Fertility Group will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Privacy policy. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our website; any transmission is entirely at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access. We take protecting your personal data very seriously and implement measures to secure your personal data from accidental loss and from unauthorised access, use, alteration or disclosure.

Your rights

Right to withdraw consent

If you have provided your consent to processing of your personal data, you have the right to withdraw your consent. If you would like to withdraw your consent, you are welcome to contact us using the contact details provided below.

Changes to this Policy

We reserve the right to make changes to this Policy. You will always find the latest version of this Policy on the Site.

Contact details

If you have any question, comment or request regarding this Policy or if you would like to exercise any of your rights mentioned above, please contact us by sending an e-mail to [email protected]